Requirements and Operational Guidelines for Epidemic Prevention and Control Measures in Property Management Areas _ Services

Requirements and Operational Guidelines for Epidemic Prevention and Control Measures in Property Management Areas _ Services


Original Title Requirements and Operational Guidelines for Epidemic Prevention and Control Measures in Property Management Areas Epidemic prevention and control The property is in action Guard your home Build a safety line for epidemic prevention Requirements for epidemic prevention and control measures in property management area One General requirements Property service enterprises actively cooperate with local epidemic prevention and control departments and street communities to do a good job in epidemic prevention and control in property management areas forestall inbound transmissions and forestall intra-city transmissions Property service enterprises formulate work programs and contingency plan for epidemic prevention and control strengthen guard duty encrypt patrols and patrols and timely carry out sanitation cleaning garbage removal and killing in key areas At the same time in accordance with the requirements of territorial prevention and control we Full Body Disposable Coverall should cooperate with street communities to do a good job in information registration arrangement and health monitoring of key groups such as outsiders people from medium and high-risk areas and inbound arrivals Two Specific measures (I) No cases occurred in the property management area Implement the strategy of "forestall inbound transmissions" and take the following measures 01 Strengthen organization and mobilization With reference to the Operational Guidelines for Epidemic Prevention and Control of COVID-19 in Residential Property Management Areas (Revised Edition) issued by China Property Management Association property service enterprises formulate work programs and contingency plan for epidemic prevention and control implement organizational material and personnel safeguards establish control protection Full Body Disposable Coverall and disposal mechanisms and cooperate with local streets and communities to build a strong defense line in residential areas


Expand the full text 02 Strengthen daily management Property service enterprises stick to their posts adhere to the 24-hour duty system do not appear vacant off-duty cross-duty phenomenon staff wear masks on duty service Strengthen daily cleaning and disinfection of public areas take disinfection measures for secondary water supply facilities and strengthen monitoring and epidemic prevention measures Establish an epidemic account register new people and vehicles entering the community and cooperate with local streets and communities to do a good job of information registration and arrangement for key groups such as people returning to the community (especially those engaged in the work of importing cold chain food and returning to the border areas) people from medium and high-risk areas (especially college students migrant workers) inbound arrivals etc In the prevention and control work the privacy of the relevant owners shall be fully respected and their personal information shall not be disseminated through social media such as Wechat 03 Inform information in time Property service enterprises release prevention and control information from relevant government departments to owners (property users) and issue notices to urge key groups of people entering the community to register in their communities and streets in a timely manner to actively declare their personal trajectories to cooperate with nucleic acid testing and to implement personal protection Once problems are found they are reported to the community and streets in real time 04 Carry out propaganda and guidance Property service enterprises make full use of public spaces such as gate entrances and exits corridor entrances and exits bulletin boards etc To convey prevention and control information to every household and every person by posting notices hanging slogans loudspeaker broadcasting electronic display screen display or Wechat public number Wechat owner group QQ owner group and other forms Actively and timely publicize and promote the official knowledge and dynamic information of epidemic prevention and control and resolutely dissuade and stop the rumors 05 Strengthen classified management Property service enterprises cooperate with community street and health and disease control staff to carry out classified control enter the network enter the family and implement dynamic management cooperate with key groups to receive 7-day community home health monitoring provide basic living security for Medical Disposable Coverall owners according to their needs implement a special person responsibility system and report to the community and street in real time if fever shortness of breath dry cough and other symptoms are found; Guide and urge the personnel who have removed the home health monitoring to wear masks when going out and check their body temperature when going in and out; strengthen the management and inspection of rental houses in the property management area 06 Strengthen environmental governance Property service enterprises vigorously carry out patriotic health campaigns intensify environmental hygiene renovation efforts and strictly clean disinfect and ventilate public places where people gather in property management areas Organize and carry out comprehensive vector control with environmental improvement as the main and drug killing as the supplement so as to effectively reduce the density of vectors


07 Limit the gathering of people According to the prevention and control requirements of the local epidemic prevention and control departments streets and communities the property service enterprises timely close the places where children clubs and elderly people gather in the property management area and carry out cleaning and disinfection work Collective activities such as community culture assembly and various commercial promotions shall not be carried out without authorization 08 Maintain social stability Property service enterprises practise what they preach exemplify the requirements of epidemic prevention and control take the lead in promoting social integrity actively cooperate with relevant government departments to carry out regional investigation and prevention and control of property management and obey the unified arrangement and command of relevant departments and territorial governments We should strengthen the investigation and resolution of contradictions and disputes strictly prevent all kinds of contradictions from overlapping and resolutely safeguard social security and stability (II) Cases or outbreaks in the property management area On the basis of the above eight measures the strategy of "forestall intra-city transmissions and stem the spread of the virus beyond" is implemented and the following measures are further taken 01 Strengthen closed management According to the number of confirmed cases according to the prevention and control requirements of local epidemic prevention and control departments communities and streets closed units buildings or the whole property management area are adopted for control Assist community street and health and disease control workers to check the temperature and "Sukang Code" of people entering and leaving and remind them to wear masks 02 Strict and close management Property service enterprises fully cooperate with relevant government departments in prevention and control work arrange staff to assist in the standardized management of close contacts and implement community home health monitoring measures for close contacts Cooperate with the community street and health and disease control staff to follow up the health status of close contacts every day provide basic living security for the owners according to their needs and report to the community and street immediately once they find or receive symptoms such as fever shortness of breath and dry cough in close contacts


Owners who refuse to cooperate with the implementation of home health monitoring should report to the community street or public security department at the first time 03 Strengthen disinfection and isolation Property service enterprises assist health and disease control workers to disinfect epidemic spots such as case families and building units and to clean and disinfect public places in property management areas under their guidance Residential Property Management Area Operational Guidelines for Epidemic Prevention and Control 1 General provisions 11 Property management requirements In view of the epidemic situation at all levels and links of property management and operation the relevant government directives should be fully implemented to prevent and control the COVID-19 epidemic situation in residential property management areas to the greatest extent and to minimize the number of epidemic incidents and cross infection personnel in residential property management areas 12 Prevention and control characteristics The key and difficult points of epidemic prevention and control of residential property projects are mainly reflected in the following aspects the residents are complex the residents have strong personality and great differences and the cognition and awareness of the epidemic situation prevention and control knowledge and self-protection ability of the residents are uneven; the flow of project personnel is large especially during holidays the closed management of the project is difficult; At the same time the concentrated living area produces a large amount of domestic waste every day which is very easy to cause cross-infection and cause large-scale outbreaks In view of these characteristics the main contents of prevention and control are customer publicity and guidance personnel access control daily garbage management disinfection management and so on II Guidelines on Basic Safeguard 21 Organizational guarantee 211 Establishment of leading group The headquarters of property service enterprises should set up a general headquarters of epidemic prevention and control of property service enterprises headed by senior managers of the company The general headquarters is composed of the group leader the deputy group leader and the heads of relevant departments Under the leadership of the Party and the government the group should assist and cooperate with the community residents' committee to do a good job in the prevention and control of the epidemic situation in the property management area


212 Responsibilities of Headquarters Command The responsibilities of the General Command include A) To study formulate and revise policies measures and guidance for epidemic prevention and control according to the requirements of the Operational Guidelines; B) Be responsible for guiding and inspecting the implementation of epidemic prevention and control work and directing each project to respond to epidemic prevention and control and emergency prevention; C) Set up special emergency funds for epidemic prevention and control supervise and manage the material procurement distribution and staff safety protection of each project; D) Cooperate with the competent government departments property management associations subdistrict offices and neighborhood committees to do a good job in prevention and control 213 Responsibilities of Field Command Each residential property project department shall set up a site headquarters which should be under the general responsibility of the project manager The responsibilities of the site headquarters include A) According to the requirements of this operation guideline on the basis of the original management service organization structure of the project do a good job of division of labor and coordination and increase epidemic prevention and control propaganda explanation training security personnel protection on-site control abnormal disposal and other work; (B) Development and implementation of prevention and control programmes and contingency plan; C) Obey the unified arrangement unified dispatching command and training guidance of the community and cooperate with the community to do a good job in epidemic prevention and control 22 Material support In terms of prevention and control materials the project should be equipped with basic disinfection supplies (including 84 antiseptic solution chlorine-containing disinfectants 75% alcohol wash-free hand sanitizer) protective equipment (including disposable surgical mask N95/KN95 masks gloves) and reserve at least 5-7 days in advance with 10% more reserve; The project should also be equipped with prevention and control devices (including temperature measuring equipment watering cans etc) and if necessary equipped with ultraviolet disinfection lamps protective suit goggles protective rubber shoes etc;


In terms of living materials each project should reserve a certain amount of drinking water and instant food for emergency use 23 Personnel support Personnel security of property service enterprises shall meet the following requirements A) Sufficient front-line jobs; B) Care for and protect the front-line staff and ensure the safety of group meals and other services are in place; C) Adjust the working hours of personnel at each post according to the epidemic situation and implement the 24-hour shift duty system; D) A mobile support team composed of relevant professionals shall be established for emergency deployment of the project; E) Keep the office area clean and disinfect it regularly; keep ventilation and keep warm during ventilation; keep a distance of more than 1m between people and wear protective equipment such as masks during office work; do a good job of health monitoring and recording for employees; F) Employees who cannot take leave due to epidemic prevention and control shall arrange compensatory leave according to national regulations and those who cannot arrange compensatory leave shall be paid overtime; G) Conduct personnel emotional management If there are suspected personnel in the project give correct guidance to the staff; if there are suspected symptoms in the staff isolate the suspected staff and implement various prevention and control measures; H) Personnel incentive management shall be carried out and incentive mechanism shall be set up and the system is feasible; I) Strengthen the management of staff dormitories and disinfect them every day; for the staff who need to be isolated but cannot be isolated by themselves an isolation observation area shall be set up according to the project situation The isolation observation area should be set at an appropriate location with independent entrances and exits; the isolation observation area should be equipped with more than 2 sets of standby protection and disinfection supplies; the staff in the isolation observation area shall be protected by the staff in special positions; the garbage in the isolation observation areas shall be collected uniformly and treated as hazardous garbage; the isolation and observation areas shall be disinfected as key areas; J) Designate prevention and control guidance specialists to provide timely and accurate support for the standards and specifications of epidemic prevention operations for the frontline


24 Communication guarantee The communication guarantee of property service enterprises and related parties shall meet the following requirements A) Establish an epidemic emergency communication mechanism open a 24-hour epidemic reporting channel and ensure that the relevant epidemic information can reach the main person in charge of the headquarters; B) It is advisable to form an epidemic prevention and control team together with the residents' committee and the owners' committee to communicate in real time and carry out epidemic prevention and control coordination in the property management area; C) The project shall count analyze and judge the temperature and health conditions of employees and report immediately in case of any abnormality At the same time close attention should be paid to the dynamics of the owner group and suspected cases of infection should be reported in time in strict accordance with the process 25 Funds guarantee Implement the regional prevention and control funds for property management under its jurisdiction and the special funds for enterprises In accordance with the principle of special affairs and urgent affairs we should speed up the allocation and use of funds ensure the special use of funds related to epidemic prevention and control and establish a fund use account 26 Professional knowledge guarantee The professional knowledge guarantee of each property service enterprise during the epidemic prevention and control period shall meet the following requirements A) Pay close attention to the policies and popular science materials issued by the state; Collect the authoritative information released by the National Health Commission and the Chinese Center for Disease Control and Prevention and sort out the prevention and control knowledge; C) Posters long pictures and texts short videos animations and other forms should be adopted and epidemic prevention knowledge should be pushed through the company's website and WeChat public account; D) Strengthen the training of staff on epidemic prevention and control knowledge and operation specifications III Guidelines for employees on duty 31 Basic requirements Basic job requirements for employees include but are not limited to A) The patient is in good physical condition the body temperature is lower than 373 degrees and there are no respiratory symptoms such as cough and runny nose No experience of staying in the epidemic area and no contact with people in the epidemic area within 15 days; B) Have received training on epidemic situation and related prevention and control knowledge and master the personal protection knowledge health habits and emergency response methods of the new coronavirus; C) Measure the temperature of employees before work every day and contact the disease control management department immediately if any abnormality is found and deal with it as required; D) The information of the employees in the place where the epidemic occurs the employees who have stayed in the place where the epidemic occurs and the employees who have close contact with the people in the place of the epidemic shall be reported to the relevant government departments according to the regulations and shall be isolated and observed for 14 days At the same time registration tracking observation and other work shall be done to confirm that there is no abnormality before they can work; E) The staff in the epidemic area shall be organized to work in accordance with the relevant requirements of the local government authorities 32 Employee protection 321 Wear a mask Employees should wear masks that meet the hygienic requirements correctly before taking up their posts Masks shall be disposable in principle and replaced as required Masks shall be used correctly for protection In the case of shortage of materials the use time of ordinary posts can be extended appropriately according to the degree of cleanliness 322 Hand washing Workers should keep their hands clean at all times Wash hands with running water or use quick-drying hand disinfectant Wash hands with hand sanitizer under running water when there are visible contaminants Hand sanitizer should be used before and after operation and during contamination Use proper hand washing methods 33 Protection requirements for special posts Garbage removal and disposal personnel shall wear masks and gloves as required IV Operational Guidelines for Prevention and Control 41 Contingency plan Key Element According to the relevant emergency requirements of the state local industry and contract the epidemic prevention contingency plan is formulated and the key elements of the plan include but are not limited to A) Specialized epidemic prevention and control department/organization members responsibilities and division of labor; B) Prevention and control materials funding support programs and mechanisms; C) Disinfection scheme (including disinfectant disinfectant concentration disinfection method preparation method disinfection frequency etc); D) Control and screening plan for personnel and vehicles at the entrance and exit including epidemic prevention control for staff; E) Treatment plan for isolation of suspected patients; F) Employee protection plan; G) Information transmission guarantee mechanism during the epidemic period


42 Customer Service Management 421 Reception The reception service shall meet the following requirements A) If there are no special circumstances the property service personnel should try to avoid traveling visiting and other behaviors; D) It is advisable to set up a disinfection area at the entrance and exit of the property service center and place disposable hand sanitizer masks alcohol and other disinfection articles for the use of personnel in urgent need under special circumstances 422 Claim handling 423 Community activities Routine community cultural activities should be stopped and community cultural activities where people gather should be cancelled to prevent the spread of the epidemic 424 Services for special groups On the premise of protection and security it is advisable to understand the needs of the elderly living alone and customers with mobility difficulties and to help customers solve problems within their capabilities 43 Access control The access control of the residential property management area shall meet the following requirements A) In principle non-owners or users of the community and vehicles are not allowed to enter the property management area (including but not limited to couriers delivery workers etc) and the project must be notified in advance The goods delivered by the express company and takeout shall be sent to the designated storage area for temporary storage and the customer shall be notified to collect them by himself; B) All personnel entering the area shall measure their body temperature refuse to enter if the temperature exceeds 373 degrees and report to the competent department of the local government and the neighborhood committee for handling; C) The vehicle and personnel of the customer at the gate shall be monitored and their travel and destination shall be registered KN95 Face Mask 44 Regional closed management The requirements for closed management of residential property management areas include but are not limited to A) Close the entrance and exit gate that is not attended by the orderly maintenance personnel and only one entrance and exit should be opened; B) Close places where people gather such as children's areas clubs and places for the elderly; C) Decoration construction activities shall be stopped in the management area during the epidemic period; D) Temporary closure of public toilets in confined spaces such as community basements 45 Ventilation management 451 Air conditioning system management During the epidemic period the use of centralized central air conditioning should be stopped and the air outlet of internal circulation should be closed It is advisable to open windows directly for ventilation If it is impossible to conduct direct natural ventilation due to structural reasons it is advisable to adopt an independent fresh air system for direct outdoor air collection and install a high-density filter under the condition of taking effective measures The fresh air inlet of the air handling equipment in the air conditioning room shall be connected with the fresh air shaft or the fresh air louver by the air duct and shall not indirectly draw fresh air from the room corridor and ceiling During the epidemic period of infectious diseases the fresh air outlet of the air conditioning and ventilation system the air conditioning room and its surrounding environment should be kept clean and the fresh air and exhaust air should not be short-circuited or polluted For indoor heating radiators or independent heaters without air ducts should be used During the epidemic period the air conditioning system should be cleaned and disinfected and the air outlet should be sprayed and disinfected regularly 452 Ventilation in key areas Elevator halls fire stairs toilets parking lots and staff dormitories are mainly ventilated by opening windows to maintain indoor ventilation Ventilate 2-3 times a day not less than 30 minutes each time 46 Cleaning and disinfection management of key areas and parts 461 Elevator hall and elevator car The surfaces of elevator buttons and car handrails shall be kept clean and sanitary and shall be wiped with chlorine-containing disinfectant with an available chlorine concentration of 250mg/L-500mg/L at least four times a day Disinfection precautions 2 The disinfectant has certain irritation During preparation and use pay attention to personal protection wear masks and gloves and pay attention to prevent splashing to the eyes Some disinfectants are corrosive and should be selected correctly The surface shall be kept for at least 15 min after disinfection before wiping with clean water 3 The disinfectant used should be within the validity period Prepare as soon as it is used The remaining liquid that has not been used up shall not be stored for use Disinfectant must be prepared with clean cold water 4 Disinfectant should be prepared according to the instructions for use of disinfectant 。 5 Disinfection cloth Mops containers and other cleaning tools should be used in different areas Toilet cleaning tools shall be separated from other areas Cleaning tools after use should be cleaned disinfected and dried for later use


6 After the disinfection of the staff Wash hands in time and make disinfection records Common disinfectants and their preparation and use 1 Daily cleaning and preventive disinfection are mainly cleaning Preventative disinfection shall be supplemented Excessive disinfection shall be avoided In case of contamination clean and disinfect at any time Considering the prevention of epidemic situation the general disinfection methods are as follows A) Surface it can be wiped with chlorine-containing disinfectant (available chlorine content 250mg/L-500mg/L) for 30 minutes and then wiped with clean water B) Floor use chlorine-containing disinfectant (available chlorine content 250mg/L-500mg/L) to wet mop for 30min and then wash with clean water; 2 Chlorine-containing disinfectant is irritating to skin and mucous membrane It is recommended to wear masks and gloves during configuration and use and children should not touch them Ethanol disinfectant should be used away from fire sources Preparation method of chlorine-containing disinfectant with available chlorine concentration of 500 mg/L A) 84 antiseptic solution (available chlorine content 5%) diluted according to the proportion of disinfectant water = 100; B) Disinfection powder (available chlorine content 12-13% 20g/bag) add 48 liters of water to 1 bag of disinfection powder; C) Chlorine-containing effervescent tablets (available chlorine content 480 mg/tablet-580 mg/tablet) 1 tablet dissolved in 1 liter of water (the specific configuration should be operated according to the instructions); 3 75% ethanol disinfectant can be used directly Other disinfectants (such as daily household disinfectants of Velux Dettol Blue Moon and other brands) are prepared and used according to the concentration of killing intestinal pathogenic bacteria marked on the product label 462 Lobby and fire fighting access The cleaning and disinfection requirements for lobbies and fire exits include but are not limited to A) Use chlorine-containing disinfectant with a concentration of 250mg/L-500mg/L to spray and disinfect the air outlet of central air conditioner lobby and elevator for 1-2 times every day; B) Wipe and disinfect the door handle at the entrance and exit the visual access control system panel and the door handle of each floor with chlorine-containing disinfectant with a concentration of 250mg/L-500mg/L once or twice a day; C) Carpets are not suitable for the entrances and exits Carpets that can be cleaned every day such as plastic floor mats should be used if carpets are really needed After washing with clean water every day chlorine-containing disinfectant with a concentration of 250mg/L-500mg/I should be sprayed for disinfection; D) The corridor staircase elevator room and other public areas shall be sprayed with chlorine-containing disinfectant solution with a concentration of 250mg/L-500mg/L for disinfection 1-2 times a day; the staircase handrail shall be wiped with chlorine-containing disinfectant solution with a concentration of 250mg/L-500mg/L for disinfection 1-2 times a day 463 Outdoor facilities Outdoor seats children's entertainment facilities fitness equipment and other outdoor facilities should be kept clean and hygienic disinfected 1-2 times a day and wiped with chlorine-containing disinfectant with available chlorine concentration of 250mg/L-500mg/L for 30 minutes each time The ground is sprayed with chlorine-containing disinfectant with an available chlorine concentration of 250mg/L-500mg/L 464 Parking lot The surfaces of objects frequently touched by people in the parking lot such as the door handles of the sentry box should be kept clean and sanitary Disinfect them 1-2 times a day and wipe them with chlorine-containing disinfectant with an available chlorine concentration of 250mg/L-500mg/L for 30 minutes each time The ground is sprayed with chlorine-containing disinfectant with an available chlorine concentration of 250mg/L-500mg/L 465 Toilets in public areas Disinfect 1-2 times a day and wipe with chlorine-containing disinfectant solution with available chlorine concentration of 500mg/L for 30 minutes each time


466 Water supply and drainage system A) Regularly clean the sewage machine room and reclaimed water machine room to keep them clean and the floor drains at the drainage points that are not frequently used should be temporarily closed and stopped; B) Regularly clean the rainwater inspection well and the main rainwater outlet to keep them clean free of dirt and odor; C) On the premise of not affecting the water demand the reclaimed water system should be shut down; D) Regularly check whether the water seal of the sewage is set and its tightness and conduct disinfection treatment using chlorine-containing disinfectant with an effective chlorine concentration of 250mg/L-500mg/L to wash or wipe; E) The domestic water tank room shall be flushed or wiped with chlorine-containing disinfectant with an effective chlorine concentration of 250mg/L-500mg/L every day and the water source shall not be polluted; F) Disinfectant solution with effective chlorine concentration of 250mg/L-500mg/L shall be continuously added to septic tanks drainage ditches and main sewage outlets every day for 1-2 times; G) Keep the ventilation riser of the sewage system unblocked and wash or wipe the roof drainage ventilation pipe orifice sewage inspection well and the surrounding area with chlorine-containing disinfectant with an effective chlorine concentration of 250mg/L-500mg/L for 1-2 times every day with an action time of not less than 30 minutes 467 Property management room The disinfection requirements for the property management room include but are not limited to A) The surfaces of frequently touched objects in the property management room such as door handles tables and chairs equipment and equipment surfaces should be kept clean and sanitary disinfected 1-2 times a day and wiped with chlorine-containing disinfectant with an effective chlorine concentration of 250mg/L-500mg/L See Appendix G for the knowledge of personal protection in the work area B) Check and prevent the drainage facilities in the property management room Inspection and prevention of indoor drainage facilities 1 Check the washbasins one by one Whether water seal is set for the connection between drainage appliances such as toilet floor drain bathtub mop and drainage pipeline If there is no water seal it should be installed as soon as possible (especially in early residential buildings most of the connections between balcony floor drains and drainage pipes are not equipped with water seals) 2 Check the tightness of the connection between the drainage appliance and the drainage pipe 。 If the drainage pipe leaks and the sealing point is disconnected it should be repaired in time If the conditions for repair and replacement are not available the drainage point should be closed during the epidemic period 3 Regularly inject water to keep the water seal intact Focus on the floor drains in the kitchen and balcony which are seldom used at ordinary times It is recommended that the floor drain with a water seal depth of 50mm should be filled with water at least twice a day and the water injection should not be less than 500ml each time For the floor drain with a water seal depth of less than 50mm that does not meet the requirements of the specification the number of times of water injection should be increased according to the situation to ensure that the water seal of the floor drain does not dry up There is a water column of sufficient height to prevent the harmful gas in the drainage pipe from entering the room If there is a reverse odor in the sewer a rubber floor drain core can be installed at the outlet of the floor drain and replaced regularly to block the odor 4 The floor drain used for shower drainage should be cleaned in time Reduce water seal loss 5 If there is no wake after the toilet is flushed every time the water seal in the chassis will be filled The fittings in the water tank should be replaced to increase this function or the water should be added manually after each flush The toilet with low frequency of use should be checked and filled with water every day to keep the water seal effective 6 Basin plug should not be used for wash basin To prevent the loss of water seal caused by self-siphon when the basin plug is pulled out to drain water; if the basin plug must be used open the faucet again to fill the water seal with fine water flow after the basin plug is pulled out to drain water 7 Toilet not in use at the moment The water seal of each appliance shall be filled with water every day For the single riser system especially the plastic single riser system attention shall be paid to observe whether there are bubbles in the water seal of the bottom basin of the toilet If there are bubbles a proper amount of disinfectant shall be added to the water seal of the floor toilet after each flushing After cleaning and disinfection the toilet shall be covered with a lid to reduce the evaporation of the water seal 8 Strengthen indoor ventilation Keep the kitchen and bathroom windows open continuously Ventilate the bedroom and living room more than three times a day not less than 30 min each time Keep warm when opening windows for ventilation


468 Special requirements For the cleaning and disinfection management of key areas and parts if suspected or confirmed cases are found the dosage of disinfectants and the frequency of disinfection should be increased 47 Waste management Waste management requirements include but are not limited to C) On the basis of waste classification strengthen the publicity of prevention and control work especially the use and recycling of medical supplies and set up designated recycling stations; D) The garbage disposal station shall be disinfected twice a day and chlorine-containing disinfectant with effective chlorine concentration of 500mg/L shall be used to spray the ground (including garbage cans garbage pools etc) 2m away from the periphery of the garbage pool; E) Set special collection barrels for special hazardous wastes such as waste masks and gloves at conspicuous positions and the special fixed-point collection barrels shall be red It can also be replaced by other garbage cans that meet the requirements of safety and airtightness and the collection barrels should be marked with the words "for the use of special harmful garbage such as waste masks and gloves"; F) Special hazardous wastes such as waste masks and gloves shall be collected and transported separately and transit links shall be reduced Special hazardous wastes such as waste masks and gloves collected and transported should be cleaned up daily and should be handed over to the hazardous waste disposal sites designated by the local ecological environment authorities or health authorities for special disposal and registered 48 Publicity management 481 Internal publicity Internal publicity includes but is not limited to A) Drill epidemic prevention plan and operation guidance specifications; B) Temperature measurement specifications correct wearing of masks disinfection and spraying operation specifications and other requirements; C) COVID-19 knowledge personal protection knowledge home protection knowledge etc; D) Other requirements of government authorities enterprises and clients on epidemic prevention propaganda 482 External publicity External publicity includes but is not limited to A) Publish the epidemic prevention and control arrangement and service change notice within the management area to customers by means of telephone SMS Wechat email bulletin board and propaganda board; B) Push the prevention and control information within the management area to customers through WeChat customer base circle of friends public account electronic propaganda screen banner bulletin board propaganda board and other channels in the form of paper materials and electronic documents 1) Epidemic notification including the number of confirmed cases of infection the number of suspected cases of infection the number of people coming and going from the epidemic area etc; 2) Prevention and control knowledge including personal protection indoor prevention and other information 49 Supplier management Supplier management requirements include but are not limited to A) Implement unified personnel control vehicle control disinfection scheme etc through negotiation with the supplier and ensure that the number of people on duty every day meets the operation requirements of the day; B) Communicate with the on-site responsible person of the supplier about the work support and coordination required during the epidemic period; among them the protection requirements and isolation requirements of the supplier's employees shall be consistent with those of the property's own employees; C) If the supplier is really difficult to purchase protective materials in time it can assist the supplier to coordinate resources


V Communication and Cooperation Guidelines 51 Management of communication and cooperation with the government and relevant departments The communication and cooperation requirements with the government and relevant departments include but are not limited to A) Ensure smooth information communication channels with relevant government departments such as subdistrict offices neighborhood committees prevention and control stations or centers designate special personnel to dock and follow up the control instructions of relevant government departments on the epidemic situation and obey the unified arrangement unified dispatch command and training guidance; B) Assist government departments to investigate the situation of property users establish an epidemic account and collect the information of epidemic personnel as required such as personal basic information recent travel information vehicle access information temperature monitoring data health status etc and report it to relevant government departments in a timely manner; C) Cooperate with the local propaganda department to carry out epidemic prevention propaganda and timely convey epidemic prevention knowledge government control policies isolation of customers in epidemic areas and other information to customers through WeChat push propaganda board posting etc; D) In case of any emergency related to the epidemic situation effective measures shall be taken to cooperate with relevant departments to carry out closed management disinfection operation prevention and control of drainage facilities etc; E) After the end of the epidemic cooperate with relevant departments to inspect and maintain the drainage system 52 Cooperation and management of home-based quarantine personnel Cooperation management of home-based quarantine personnel includes but is not limited to A) Warm tips shall be posted in the isolation area determined by the competent government department; B) Increase the disinfection concentration (1000mg/L-2000mg/L chlorine-containing disinfectant) and disinfection frequency in the relevant areas involved by the isolated personnel; C) If the isolated personnel need the property management service personnel can assist the relevant departments or provide corresponding assistance within their capabilities; Prompt the home-based quarantine personnel and their family members to put the garbage generated by the home-based quarantine personnel into the designated garbage bin as required and assist the relevant departments to dispose of the garbage uniformly according to the regulations 53 Treatment measures for confirmed cases after leaving their residence Treatment measures for confirmed cases after leaving the residence include but are not limited to A) The building where the confirmed case is located shall be temporarily closed and people who are not in the building shall be prohibited from entering and leaving the building and the customers of the building shall be reminded to enter and leave as little as possible in various ways; B) Increase the frequency of disinfection of the building and regularly inform customers of disinfection measures and the latest developments of the epidemic situation through WeChat group circle of friends and other means; C) Assist the disease control department to dispose the garbage generated by the confirmed cases according to the corresponding requirements Source China Property Management Association Return to Sohu to see more Responsible Editor zjyuan-group.com